If you have a problem with your product then please use the contact us page to get in touch with us and let us know the issue and how we can help resolve this.

If your item is faulty please include any images to support this and we will work with you to resolve the issue.

If you have purchased a custom engraved Medical ID then we can only accept returns up to 14 days from the date of delivery under the following conditions. 

  • If your medical ID is damaged or incorrect on arrival
  • If we have sent the wrong item to you.

If you have ordered a generic Medical ID e.g. Diabetic then we are able to accept returns up to 30 days from the date of delivery. 

We ask that you make sure all of the information is correct at the time of ordering and you have fully read the description of the items that you have purchased.

We want to make sure everyone is happy with their purchase and we will rectify any issue that you may have,