Take a look through our FAQ’s and hopefully these should answer any questions that you may have. If we haven’t fully answered your question then head over to the contact us page and we will do our best to help you.

Here are some commonly asked questions about Medical Alert ID's

Who should wear a Medical ID?

People who suffer with a wide range of conditions are recommended to wear medical IDs to alert healthcare professionals in the case of an emergency. The following sufferers usually wear a medical ID's but anyone can wear one.

  • Adrenal Insufficiency
  • Allergies (General)
  • Allergy to Cephalosporins
  • Allergy to Contrast Dye
  • Allergy to Morphine
  • Allergy to Penicillin
  • Allergy to Stinging Insects (Wasps and Bees)
  • Allergy to Sulfa Drugs
  • Alzheimer's
  • Anemia
  • Arrhythmia
  • Asthma
  • Athletes
  • Atrial Fibrillation
  • Autism
  • Bariatric Surgery
  • Blood Disorder
  • Blood Thinners
  • Breast Cancer
  • Caregiver
  • Celiac Disease
  • Cerebral Palsy
  • Chronic Medical Conditions
  • Clinical Trial Participant
  • Cochlear Implant
  • Cognitive Disabilities
  • COPD
  • Cystic Fibrosis
  • Dementia
  • Developmental Disabilities
  • Diabetes
  • Epilepsy
  • Food Allergies
  • Gastric Bypass/Sleeve
  • Hearing Impairment
  • Heart Condition
  • Heart Stents
  • Hemophilia
  • High Blood Pressure
  • Hypertension
  • Hyperthyroidism
  • Hypothyroidism
  • Kidney Failure
  • Long QT Syndrome
  • Lymphedema
  • Mastectomy
  • Memory Impairment
  • Mental Health Disorders
  • Metal Implants
  • Mitral Valve Prolapse
  • Multiple Sclerosis
  • No MRI
  • Non-Celiac Gluten Sensitivity
  • On Multiple Medications
  • Organ Donor
  • Organ Transplant
  • Pacemaker
  • Parkinson's Disease
  • Rare Diseases
  • Seizure Disorder
  • Sickle Cell Anemia
  • Special Needs
  • Steroid Treatment
  • Stroke
  • Tourette Syndrome
  • Traumatic Brain Injury (TBI)
  • Type 1 Diabetes
  • Type 2 Diabetes
  • Vision Impairment
  • Von Willebrand's
  • Weight Loss Surgery
Do emergency staff even look for a medical ID?

Yes they do!

A recent survey of emergency medical professionals was conduced and when asked how often, and in what context, they search for a medical ID bracelets the following results were shown

  • More than 95% of respondents look for a medical ID during emergencies.
  • More than 75% look for a medical ID immediately upon assessing a patient.
  • 95% look at the patient’s wrist to find a medical ID, and 68 percent look for an ID around the patient’s neck.

In conclusion it was found that it emergency professionals recommend using one

When should I wear one?

You never know when an emergency situation will arise so it is advisable to always wear one or have one on you at all times.

What benefits does wearing a Medical ID have?

In an emergency situation you might be unable to speak for yourself, a medical ID bracelet or necklace protects you and speaks for you. Lack of information about medical conditions you may have can be dangerous.

  • Symptoms of common ailments can easily be misdiagnosed. This way they are easily identified
  • A Prompt diagnosis is critical to effective treatment. In an emergency seconds matter.
  • Half of all medical errors occur because of mistakes made upon admission to hospital according to a study conducted in the US.

Here is the information about engraving

How do I get my Medical Alert ID Engraved?

Underneath the product options you will see text boxes where you can add your information to be engraved onto the medical bracelet

Please note only to include important information as there is limited space to engrave the wording on the Medical ID

How much info can I put onto my Medical ID?
We recommend that you have a maximum of 3 lines of text added to your medical ID with a character limit of around 30 Characters Here is an example Name Allergy/Condition Important Information
I'm still not sure what should be engraved..
  • List only medical conditions which would be important to know in an emergency. For example, a minor surgery that took place several years ago may no longer be relevant to your medical care.
  • Each medical ID style allows a different amount of information to be engraved. If you know you will need a lot of information engraved, select a style that can accommodate this, such as our two-sided IDs. You can also engrave "See wallet card" and list more information there than can fit on your ID. You should list frequently changing medicines only on a wallet card.
  • Summarise your information with short, descriptive words. Any information that will not fit on your medical ID bracelet or necklace can be written on a wallet or handbag ID card.
  • Only medicines taken on a long-term basis should be engraved on a medical ID. You may wish to list the most important medicines first.
Should I include my name?

Engraving your name on your medical ID is a matter of personal preference. However, listing at least a first name is recommended. In an emergency, EMRs and doctors will say a person's name in an effort to get his or her attention if the person is, for example, in a daze, a diabetic coma or unconscious.

We recommend that medical alert jewellery engraved for an Alzheimer's patient include his or her name and address or the address of a caregiver or family member.

Other frequently asked questions.

How long will it take to get my medical ID?
All items are processed in 2-3 working days and delivery takes between 20-30 days from ordering during busy periods and 10-20 days in quiet periods.
Please remember all items are made to order some are sent directly from our supplier.
All items are tracked and tracking numbers will be sent to your e-mail after dispatch. 
How do I track the status of my order?

You can check the status of your order and track your order from your account and via the Tracking page on the homepage.

What is your returns policy?

If you have purchased a custom engraved Medical ID then we can only accept returns up to 14 days from the date of delivery under the following conditions. 

  • If your medical ID is damaged or incorrect on arrival
  • If we have sent the wrong item to you.

If you have ordered a generic Medical ID e.g. Diabetic then we are able to accept returns up to 30 days from the date of delivery. 

We ask that you make sure all of the information is correct at the time of ordering and you have fully read the description of the items that you have purchased.

We want to make sure everyone is happy with their purchase and we will rectify any issue that you may have,